Privacy note

What we collect

First, your account: name, email, the country we ship to, and the units you reserved. Second, energy data: the aggregate power drawn at your panel, the appliance events the sensor recognises, and the names you give them. Third, what you add in the app: your profile name and optional picture, home details such as the home’s name, the place you set for it, home type and number of occupants, the alert email addresses and family contacts you add, and your notification settings. We also keep technical records needed to run the service: app push tokens, sign-in sessions (device, app and system version, last IP address) and learned appliance templates.

A form on this site sends what you typed in it — your name, your email address and your message — to us, and we keep it so we can answer you. With it we record your browser’s user-agent string and a keyed hash of your IP address. Nothing from a form goes to a mailing list.

Depending on your phone and the feature you use, the app may request Bluetooth or nearby-device access for sensor setup, camera access for QR scanning, local-network access, and notification permission for alerts. Android setup permissions can also depend on the Android version: on Android 11 and earlier, Android also requires location permission for Bluetooth scanning during setup, and the app does not read your phone’s location.

Data on the sensor

Recognition runs on the sensor’s own chip. Measurement and recognition continue during an internet outage; stored readings can be uploaded after reconnection, within the sensor’s storage capacity. App history and remote alerts need connectivity. The cloud service handles energy readings and appliance metadata, and diagnostic recording can upload electrical waveform data.

Sharing

We share data with service providers that run the service for us. Our hosting provider runs the servers that hold the data described above. A storage provider holds our off-site backups, which are copies of our databases. Our email provider carries transactional messages, so it receives each recipient’s address and the message. Push notifications reach your phone through Apple Push Notification service on iPhone or Google Firebase Cloud Messaging on Android. Depending on how the app registered for notifications, our servers send them either directly to Apple or through Expo’s push service, which forwards them; whichever carries a notification receives your phone’s push token and the notification’s title, text and data. On iPhone, watchdog Live Activity updates go directly to Apple and include the watched appliance’s name and its alert state. Reservations take no payment, so no payment provider is involved.

For business pilots, the customer of record is the company. Site-level data is visible to the people they nominate, and we say so in the pilot agreement.

Your rights

Cookies

This static website does not use an analytics or advertising cookie script. Contact forms send the information you enter to Visiwatt so we can respond. Account and application services are separate from these public pages.

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